Job Description
Who We Are: On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world's premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world's premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.
The Coordinator, Sports Experiences will be responsible for coordinating hotel reservations on large-volume sporting events in our reservation system; for example, 100 soccer teams traveling for a weekend event. Some of our clients include U.S. Soccer, US Youth Soccer, IMG Academy, PGA of America, X-Games, USA Football, MLS Next and many more. The Coordinator will negotiate hotel contracts, manage hotel inventory daily, communicate with customers and manage all last-minute changes leading into an event. This is a fast-paced role, where the Coordinator will need to handle multiple tasks and projects simultaneously, consistently meet deadlines and ensure customers have great experiences.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES - Provide all customers attending event with exceptional customer service
- Contract and negotiate hotel contracts with properties according to event specifics
- Work with marketing department to create and distribute consistent event-related communications
- Create event and hotel-builds in proprietary reservation system
- Manage hotel inventory daily across markets for city-wide events
- Optimize sales and maintain strong hotel relationships in markets
- Help travelers with their reservations and resolve any guest related issues, including during event weekends
- Manage all last-minute changes leading into events
- Compile and maintain event summary information, track historic sales and hotel reporting
- Gain knowledge of all events to provide customer support for inbound calls, including scheduled phone hours
- Audit hotel rooming lists to ensure accuracy of reservations
- Support accounting with reconciliation and collection process
- Assist in onsite needs, fulfillment and hospitality services
Travel Must be adaptable with work and travel schedule, and be available to travel for work, which may include extended work hours during nights, weekends, and holidays. This position will require less than 10% travel.
This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.
QUALIFICATIONS To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Required Education and/or Experience, Knowledge, Skills, and Abilities : - Bachelor's Degree in hospitality, sports management, business or a related field
- Minimum of 1+ years in the sports, travel and/or hospitality industry
- Proficiency in Microsoft Office applications; in particular Excel and Outlook
CORE VALUES As the leading experiences company in the world, we strive to be the most innovative and passionate - the best of the best. We uphold these values in our quest for excellence:
- Exceed all service expectations with our customers, our partners, and each other.
- Create value by enriching people's lives.
- Do the right thing and bring others along with us - always.
- Propel the power of diversity , in thought, team and experience.
- Partner to generate win-win solutions .
- Ignite and empower our team's entrepreneurial spirit.
- Exude respect and gratitude - treat others as you would want to be treated.
COMPENSATION Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid time off, and 401k plan.
On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
TKO EEO Statement: TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee's or applicant's race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy. For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.
Job Tags
Contract work, Work at office, Local area, Night shift