Job Description

Job Description

Job Description

Orthopaedic Specialty Group, P.C., currently has an opening for a Receptionist. Responsibilities include, but are not limited to:

• Greet and discharge patients/visitors in a prompt, courteous, and helpful manner
• Assist patients with Clearwave check-in process
• Upon check-in, verify demographics, insurance eligibility, referrals and authorizations
• Obtain referrals/authorizations, if necessary
• Collect co-pays and outstanding balances from patients
• Provide patients with appropriate new patient paperwork
• Register patients, if necessary
• Schedule appointments, including but not limited to follow-ups and consults
• Responsible for cashing out and balancing nightly
• Schedule flexibility required, as employee many need to open or close an office, and/or change locations
• Perform daily chart checks for future visits to include insurance verification, referrals and authorizations
• Scan/import clinical forms daily
• Answer phones, transfer and/or direct calls during busy times
• Responsible for distribution of medical records, x-rays, prescriptions, and medications to patients as authorized by other departments, left at the front desk for patient pick-up
• Ensure release form has been completed and payments received, when applicable
• Distribute FMLA/Disability/Medical Record Release paperwork, when requested by patient. Collect authorization, payment and update log.
• Act as liaison between patient and other staff, including medical assistants, physicians, physician assistants, administrative assistants, etc.
• Keep waiting room neat and presentable at all times
• Maintain excellent communication with medical assistants and patients regarding wait times or physician delays
• Maintain patient confidentiality

Qualifications

• Minimum of a high school diploma or GED.
• Secondary training in business school or college preferred.
• 1 Year of experience in a medical office as a receptionist/appointment scheduler a plus.

Candidates will be courteous, articulate, and reliable; must be able to multi-task in a busy, professional, fast-moving environment while maintaining excellent customer service.

OSG offers a pleasant professional work environment, competitive wages, and comprehensive benefits, including generous paid time off.

Orthopaedic Specialty Group, P.C., is an Equal Opportunity Employer.

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